I get frustrated when I can’t figure out how to fix a problem.
It makes me cranky and irritable.
It makes me anxious and annoyed easily. I am like a lot of other people. Sometimes it can be very difficult to control the anxiety. I had a customer that was filled with anxiety last week. The woman was definitely testing my patience. She called the Orland Park AC repair service where I work. My boss assigned me to the repair service call. I typed the Orland Park address into my GPS. The computer said I was 17 minutes from the address. I contacted the AC repair customer before I left the shop. I told the woman it would probably take 20 or 30 minutes. I anticipated a little bit of traffic on the freeway. The Orland Park customer seemed perfectly fine with my ETA, but she called about five minutes later. She wanted to double-check the address that I had for the job. I was in the middle of traffic, but I opened up my book so I could see the address and confirm with the customer. The woman called back a couple of minutes later, and she wanted to know if I was in the neighborhood. She claimed to see an AC repair service truck and thought that I was lost. I told the woman that I was still on the way and I gave her an updated time. She still called one more time before I arrived at the address. I have to be honest, I was really close to losing my patience by the time I got off the phone with that woman for the fourth time.
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