On Wednesday afternoon before the office manager leaves the Phoenix heating in addition to AC supply center, she calls all of our appointments for Saturday to verify services for Saturday, but if the services are verified, the people I was with and I can go ahead in addition to get the schedule set up for all of the companys on Saturday afternoon; Every once in a while, a shopper will call us to cancel or postpone their appointment.
We offer voictext, text, in addition to even text message solutions for purchasers to get a hold of us! On Saturday afternoon I went to visit a shopper in the Phoenix area that had a problem with her heat pump.
When I arrived, the shopper was not home. I called the cellular iphone number listed on the work request in addition to I got a voictext. I left a message for the shopper in addition to after that I went to the next task of the afternoon. I thought I would wait for the shopper to call me back in addition to after that I could go see her when I was done with the other task. When I got outside to the car, I had an text from the customer… The text was in response to my telephone call… She told me that she texted me on Saturday to cancel the appointment for Saturday afternoon. She did not want to wait that long to have the problems fixed, so she contacted an emergency Heating in addition to A/C provider in Phoenix to do the work. Somehow I missed the text in addition to did not receive that correspondence. I was thankful that that shopper contacted me to supply me an replace so I did not guess that she blew me off.